If the company acknowledges it made an error, you must get your money back plus any interest charges or late fees related to it. But if it turns out you do owe the money, you must receive a written letter explaining why, and you’ll have to pay the amount in dispute plus any interest.

How many days do you have to dispute a charge on your credit card under the Fair Credit Billing Act?

60 days
The Fair Credit Billing Act (FCBA) lays out consumers’ rights to dispute credit card issuers’ charges. Consumers have 60 days from the time they receive their credit card bill to dispute a charge with a card issuer. Charges must be over $50 to be eligible for dispute.

When to notify a credit card company of a disputed charge?

Simply gather the information on the date, amount and location of the charge, as well as the reason why you are disputing it, and notify your card issuer by phone or in writing within 60 days. Most companies will credit your account immediately while they investigate the charge or charges.

What causes a dispute with a credit card?

Credit card disputes may occur when you disagree with the accuracy of a charge that appears on your statement. They typically fall into one of three categories: fraudulent charges, billing errors, or a complaint about the quality of goods or services purchased with your card.

Can a credit card company withhold payment if I have a dispute?

The credit card company may not report the amount in dispute as delinquent until the dispute is settled or the matter is decided by a lawsuit. Again, there is another process for withholding payment on a credit card if you have a dispute with a merchant—the billing error dispute process.

How long does it take for a credit card dispute to be resolved?

The creditor must acknowledge your complaint, in writing, within 30 days after receiving it, unless the problem has been resolved. The creditor must resolve the dispute within two billing cycles (but not more than 90 days) after getting your letter.